User Experience Designer

Full Time, Monday-Friday 8.30am – 5pm 

Hybrid Working ( Home / Shipton-under-Wychwood / Bourton-on-the-Water )

Are you right for us – are we right for you?

An exciting opportunity with a values-led, forward thinking company.

Founded 25 years ago, the Rooflight Company is a successful, employee-owned West Oxfordshire business with approximately 70 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.

The Rooflight Company is not your run-of-the mill organisation. We are open and communicate clearly and regularly with everyone. We recognise and value the strengths each person brings to the team. We continuously challenge the norm to make improvements. We implement change. This has been endorsed by our recent WOBA award as 2020 Employer of the Year.

Our mission, in line with our guiding principles, is to position the customer experience at the heart of everything we do, know what the customer wants, where we add value and profitably deliver on this.

This is an excellent opportunity for a User Experience Designer to join this successful, growing, values-led, customer-focused organisation. This role will ensure the business puts the Customer at the heart of all development in new and existing products and services. The successful candidate will work in a multidisciplinary team within the Product Innovation Department, where each co-owner is a subject matter expert in their own area, to ensure ideas for improvement have a deep-rooted understanding of our customers and the market. The role will be responsible for arranging for the necessary content to complete research experiments, whether that be through concept designs, renders, prototypes or online platforms. The role will drive through quick, iterative research experiments from recruiting participants to execution, to deepen understanding and generate insights that will guide product and service implementation projects. As a customer facing role, the User Experience Designer will utilise their excellent communication skills to enquire, explore and actively listen to feedback, to uncover valuable insights into their jobs, pains and gains. 

It is a busy role, perfect for a junior professional looking for an opportunity to use their skills and knowledge across the whole research process. It requires a highly self-motivated individual with attention to detail and a creative inquisitive mind.

Interested? Apply below and tell us why this is the right role for you.

To run through iterations of the Innovation Insights and concept design processes so that TRC can generate meaningful information on what the customer wants, where we can add value and how we could profitably deliver on this.

Creation of design concepts and relevant content for customer experiments

  • Working with relevant co-owners as necessary to create content.
  • High quality and relevant content for customer experiments.

Delivery of Innovation Insights Process

  • Undertaking trend analyses from internal ideas platform.
  • Planning, designing, and delivering workshops/testing sessions both internally and externally to generate ideas for future improvements.
  • Using the Strategyzer model to create hypotheses and run experiments.
  • Generate focused insights.
  • Feeding results into implementation projects.
  • Refining the process through feedback from implementation projects.

Identifying gaps in the market

  • Keeping the business up to date with building regulation and legislation changes.
  • Generating insights into gaps in the market.
  • Generating insights in gaps in current products and services offered.

Creating Customer Value Propositions

  • Value Proposition Canvases underpinned by direct customer interactions.
  • Working with Sales and Marketing departments to build and enhance our knowledge of our customers.

Required

  • Degree or similar in a design discipline e.g. User Experience Design, Human-centred Interaction, Product Design.
  • An experience and understanding of a range of user research methods.
  • An experience and understanding of analysis techniques of both quantitative and qualitative data.
  • Experience and desire to work in a customer-facing role.
  • An ability to collaborate with stakeholders and team members to uncover valuable insights.
  • A creative approach to problem solving.
  • Ability to work under your own initiative.
  • Excellent time management skills.
  • IT Literate (MS Office, Abode suite including Photoshop/Illustrator).
  • Full UK driving licence.

Desired

  • Knowledge and real-world experience of the Strategyzer Process Model.
  • Knowledge and experience of 3D CAD modelling software such as Solidworks or Onshape.
  • Strong written and verbal communication skills
  • Strong listening skills
  • Ability to facilitate workshops
  • An empathetic and inquisitive mind

As an employee-owned business, our mission is driven by our three Guiding Principles - Values-led Culture, Innovation and Long-term Sustainability.  These principles guide our Directors, Trustees and Co-owners in their decision-making and activities.

We encourage new ideas and market-led thinking to design and make rooflights for the architectural building market that are novel, elegant and useful, continually balancing form and function.

Sustainability in terms of growth and the environment means that we don’t accept quick fixes or unsustainable solutions. We believe it’s our responsibility to play our part in mitigating climate change and we have an ambitious target of achieving zero waste to landfill and being carbon neutral by 2024.

To succeed, you will need to demonstrate that your values and behaviours are aligned with our four values – Integrity, Care, Empowered and Unity - each associated with specific behaviours.  Together, they create an atmosphere where personal growth is encouraged, nurtured and recognised.

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