37½ hours per week (Full Time, Permanent)
Shipton-under-Wychwood, Bourton-on-the-Water and Customer Visits
Professional, customer focused, practical, problem solver.
Are you right for us – are we right for you?
An exciting opportunity with a values-led, forward thinking company.
Founded 25 years ago, the Rooflight Company is a successful, employee-owned West Oxfordshire business with approximately 70 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.
As a company we are open and communicate clearly and regularly with everyone. We recognise and value the strengths each person brings to the team. We continuously challenge the norm to make improvements. We implement change. This has been endorsed by our recent WOBA award as 2020 Employer of the Year.
Our mission, in line with our guiding principles, is to position the customer experience at the heart of everything we do, know what the customer wants, where we add value and profitably deliver on this. This role is central to our mission.
The Field Technician will attend customers’ premises and repair, reinstall and maintain our products. As a member of the Customer Service team you will be personable and understand the needs of our customers and how to interact and conduct yourself as a representative of the Rooflight Company with Customer Focus driving everything you do.
You will be prepared to work flexible hours to meet the needs of our customers. Extensive UK travel is an essential part of the job.
This is an excellent opportunity for an experienced Field Technician to join this successful, growing, values-led, customer-focused organisation and become an employee-owner.
Interested? Please apply on our website https://www.therooflightcompany.co.uk/about/recruitment or by sending an email to firstname.lastname@example.org and tell us why this is the right role for you by attaching a covering letter and your CV.
As an employee-owned business, we encourage new ideas and customer-led thinking. We don’t accept quick fixes or unsustainable solutions. We believe it’s our responsibility to play our part in mitigating climate change and we have an ambitious target of achieving zero waste to landfill and being carbon neutral by 2024.
To succeed, you will need to demonstrate that your values and behaviours are aligned with ours – Integrity, Care, Empowered and Unity. Together, they create the environment where company and personal growth is encouraged, nurtured and recognised.