Field Technician

37½ hours per week (Full Time, Permanent)

Shipton-under-Wychwood, Bourton-on-the-Water and Customer Visits

Professional, customer focused, practical, problem solver.

Are you right for us – are we right for you?

An exciting opportunity with a values-led, forward thinking company.

Founded 25 years ago, the Rooflight Company is a successful, employee-owned West Oxfordshire business with approximately 70 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.

As a company we are open and communicate clearly and regularly with everyone. We recognise and value the strengths each person brings to the team. We continuously challenge the norm to make improvements. We implement change. This has been endorsed by our recent WOBA award as 2020 Employer of the Year.

Our mission, in line with our guiding principles, is to position the customer experience at the heart of everything we do, know what the customer wants, where we add value and profitably deliver on this. This role is central to our mission.

The Field Technician will attend customers’ premises and repair, reinstall and maintain our products. As a member of the Customer Service team you will be personable and understand the needs of our customers and how to interact and conduct yourself as a representative of the Rooflight Company with Customer Focus driving everything you do.

You will be prepared to work flexible hours to meet the needs of our customers. Extensive UK travel is an essential part of the job.

This is an excellent opportunity for an experienced Field Technician to join this successful, growing, values-led, customer-focused organisation and become an employee-owner.

Interested? Please apply on our website https://www.therooflightcompany.co.uk/about/recruitment or by sending an email to hr@therooflightcompany.co.uk and tell us why this is the right role for you by attaching a covering letter and your CV.

The Role & Accountabilities

To be the customer facing representative of the Rooflight Company and to uphold and demonstrate the company’s values and guiding principles.
To attend customer premises to assess requirements and to complete the repair of products to schedule, both to agreed operating standards and to agreed quality standards and timescales.
To assist in the planning and completion of the product repairs, adhering to Health and Safety, Quality and Environmental guidelines to achieve optimum results.
Work in the internal Rooflight Company production facilities as required by the business.
Responsible for maintenance and upkeep of the Site Visit vehicle and its contents to ensure site visits are always attended on time.
Working flexible hours to satisfy customer and company requirements, as and when required.

Qualifications & Experience

BTEC NII in Electrical and Electronic Engineering or equivalent
Clean UK driving licence
Training will be provided. However, any knowledge of the following would be advantageous:
Rooftop Safety and Access (includes harness inspection and use)
Ladder Safety
First Aid at Work
IPAF 3a & 3b MEWP
PASMA Scaffold Tower
Online Risk Assessment

Desired

Minimum of 5 years manufacturing/field service experience.

The Qualities We're Looking For - Our Vision & Values

As an employee-owned business, we encourage new ideas and customer-led thinking. We don’t accept quick fixes or unsustainable solutions. We believe it’s our responsibility to play our part in mitigating climate change and we have an ambitious target of achieving zero waste to landfill and being carbon neutral by 2024.

To succeed, you will need to demonstrate that your values and behaviours are aligned with ours – Integrity, Care, Empowered and Unity. Together, they create the environment where company and personal growth is encouraged, nurtured and recognised.

Integrity

We give and receive honest and constructive feedback.
We hold ourselves and each other accountable for our words and actions.
We don’t blame, we learn and grow.

Care

We work to the best of our ability and take pride in our work.
We continuously work in the best interests of our community and our environment.
We show active interest in others’ wellbeing and treat them with respect and compassion.

Empowered

We trust each other to make well-informed, responsible decisions.
We let people know we believe in them and encourage them to grow in knowledge and skills.
We continuously challenge the norm to make improvements and implement change.

Unity

We support each other to achieve our shared goals and celebrate our successes.
We recognise and value the strengths each person brings to the team.
We are open and communicate clearly and regularly with everyone.

Apply