Customer Services Advisor
37 ½ hours per week (Full Time, Permanent) Other hours considered.
c.£25,000 full time
Shipton under Wychwood/Homeworking
Putting the customer at the heart of everything we do.
Are you right for us – are we right for you?
An exciting opportunity with a values-led, forward-thinking company.
Founded 25 years ago, the Rooflight Company is a successful, employee-owned West Oxfordshire business with approximately 70 employees, designing and manufacturing rooflights and roof windows for the UK construction/specification market.
As a company, we are open and communicate clearly and regularly with everyone. We recognise and value the strengths each person brings to the team. We continuously challenge the norm to make improvements. We implement change. This has been endorsed by our recent WOBA award as 2020 Employer of the Year.
Our mission, in line with our guiding principles, is to position the customer experience at the heart of everything we do, know what the customer wants, where we add value and profitably deliver on this. This role is central to our mission.
As a Customer Service Advisor, you will be the first point of call for our customers when they need to contact us about our products. This may be for advice, a problem, a complaint, or to register their brand new rooflight. Our production team take every care to ensure our products are manufactured to the highest standards and our warranties reinforce the confidence we have in our products. On those occasions where customers need to get in touch, we need to deliver an exemplary customer experience.
This is an excellent opportunity to join this successful, growing, values-led, customer-focused organisation and become an employee-owner.
As an employee-owned business, we encourage new ideas and customer-led thinking. We don’t accept quick fixes or unsustainable solutions. We believe it’s our responsibility to play our part in mitigating climate change and we have an ambitious target of achieving zero waste to landfill and being carbon neutral by 2024.
To succeed, you will need to demonstrate that your values and behaviours are aligned with ours – Integrity, Care, Empowered and Unity. Together, they create the environment where company and personal growth is encouraged, nurtured and recognised.
Candidates must be able to demonstrate that they are aligned with our company vision and values and adopt the following behaviours in their dealings with our employees, customers and suppliers: